Customer Experience and Service Automation (CESA)
The customer experience before and after the purchase, which is so important in the digital economy, is one of the most valuable and effective customer acquisition and retention tools.
By using the right data at the right time, Cycle, the Customer Experience and Service Automation (CESA) cycle from the Hyperautomation Framework family can significantly optimize service management and make operational improvements that deliver measurable, effective results. It is essential to analyze the billions of data points that each person leaves behind on their digital customer journey in digital business in real time. Our CESA Assistants are able to immediately generate tangible and measurable results through deep learning and artificial intelligence (AI).
The Cycle CESA Assistants are now able to handle initial inquiries, simple as well as complex customer requests according to the requirements. Our AI-supported digital assistants can process customer orders with greater precision. All this is already possible with the Cycle Hyperautomation product family - and more. The result: increased profitability, satisfied customers and more satisfied employees.